Human & Organizational Performance, or HOP, is an operating philosophy that provides a new way of looking at work, people, and the systems in which people get work done. HOP is an operating philosophy that recognizes that error is part of the human condition and that an organization’s processes and systems greatly influence employees’ decisions, choices, and actions, and consequently, their likelihood of successful work performance. The goal of this class is to introduce you to HOP, ignite a desire in you to learn more, and motivate you to begin your own personal and organizational HOP journeys.